terms &conditions

The owner of the domain and the website https://www.thepinkloop.com (hereinafter, the ‘Web’ or the ‘Website’) is Grupo Adlibweb, S.L., Calle Sol Naciente 2 – 03016 Alicante, with C.I.F.: B54185038, duly registered in the Mercantile Register of Alicante (Tomo: 3123, Libro: 0, Folio: 163, Sección: 8, Hoja : A 103093 Inscripción: 1 / Fecha: 19/12/2006.) Hereinafter, the pink loop.

You can contact us directly and effectively by telephone on +34 965 043 158, or by email at hello@thepinkloop.com

The following are the terms and conditions that apply to the purchase of products from the pink loop.
Acceptance of these conditions implies that you are of legal age, with sufficient capacity to contract and that you have read and understood what is set out in them.
The data you provide when making a purchase, will be treated in accordance with the provisions of our Privacy Policy, which you should also read, and if you agree, accept during registration, which is required to make a purchase.

This document sets out the terms and conditions of the sale and purchase of the products offered against payment of the price published on the Website.

Availability of the shipping service: The items offered on the Website are only available for delivery to the countries and territories detailed in the table below. XXX

CUSTOMS INFORMATION: If you order products for delivery to a country outside the European Union, you may be liable to pay import duties and taxes, which will be charged to you when the package arrives at its destination. Any additional costs due to customs clearance will be your responsibility. We have no control over such amounts. Customs policies vary significantly from country to country so please check with the relevant customs office for further information. In addition, when you place an order through our Website, from a legal point of view, you are considered an importer, and you must therefore comply with all applicable regulations in the country in which the product is received. We also warn you that international shipments are subject to inspection and opening by customs authorities.

Contracting language: The contracting of the products and articles on the Website can be carried out in Spanish and English.

Copy of these terms and conditions: We will not retain a copy of these terms and conditions in connection with your purchase, so we recommend that you retain a copy of these terms and conditions on each occasion.

Technical means to correct errors: The Website does not have technical means to identify and correct errors in the introduction of your data, but it detects if any field is pending completion and does not allow you to continue with the purchase process. However, if you detect that during the process you have made a mistake, you should contact us as soon as possible to correct it by telephone and/or email as indicated above. If you have registered as a customer on the Website, you also have the possibility of rectifying your data through your customer account, identifying yourself with your username and password. We will not be responsible if you have not rectified your details before the order has left our facilities, without prejudice to the fact that if there is any problem with the delivery, we or the corresponding transport company will contact you to try to rectify the incident.

Purchasing process:

You can access the articles offered on the Website through its different sections or through the home page. If you are interested in any product, you can click on it, accessing the product description and its characteristics. If you wish to purchase the article, you must select the options provided and add it to the shopping cart, as long as it is available, and complete the order. To add any other product to the order, you must repeat the process.

You will be able to see a breakdown of the price and VAT and delivery costs, and any additional costs, before placing the order and making the payment. To complete the order, you must register as a customer, providing the data requested on the registration form: e-mail, password, first name, surname, delivery address, telephone number, etc.). It is essential to complete those fields that the system will indicate as necessary to process the order if you do not complete them. We remind you that you are responsible for the truthfulness, accuracy and correctness of these fields. Before completing the registration, you must read and, if you agree, accept our privacy policy by ticking the corresponding box.

The purpose of the customer account is to prevent you from having to enter all your details again for subsequent purchases. If you wish to delete your customer account, please contact us. If you detect any errors in the data you have entered on the form, you can and should correct them through your customer account, or by contacting us by telephone or email.

We reserve the right to verify the personal data provided and to take any measures we deem appropriate to ensure compliance with these conditions.

In the event that you have a promotional discount code, you may use it by entering it in the corresponding field. Discount coupons cannot be accumulated.

You must then select the delivery method and the method of payment. Once you have read the terms and conditions, if you agree with them, you can proceed to accept them by ticking the box provided for this purpose and click on the corresponding button to place the order and pay.

After completing the whole process satisfactorily, we will confirm the purchase by e-mail to the address you have provided, indicating the details of the order placed, the amount of the purchase and all the costs associated with it.

Payment is currently accepted via PayPal. xxx

The items offered through the Website are only available for delivery to the territories referred to above. Under no circumstances will orders be delivered to post office boxes.

In accordance with the provisions of Article 110 of Royal Legislative Decree 1/2007 of 16 November (Consolidated Text of the Law for the Defence of Consumers and Users – hereinafter TRLGDCYU), in the event of non-execution of the contract by us, due to the unavailability of the contracted goods, we will inform you of this unavailability as soon as possible and you will recover, without undue delay, the sums you have paid under the contract.

Orders will be delivered to the delivery address you have designated. We cannot be held responsible if the product is not delivered because the information you have provided is false, inaccurate or incomplete, or if delivery cannot be made for reasons attributable solely to you, beyond our control or that of the designated transport company, such as the absence of the addressee.

In the event that you are absent at the time of delivery, the transport company will leave a notice indicating how to proceed to establish a new delivery. If it is not possible to leave the aforementioned notice, the transport company will contact you by telephone. If these efforts are unsuccessful, we will contact you to resolve the incident.

Prices: The prices of the products shall be those published on the Website, which shall include V.A.T. at the applicable rate as the case may be, and must be paid in full at the time of placing the order.

In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the articles shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

For orders destined for territories outside the European Union, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories, which must be paid in cash on receipt of the shipment. In these shipments, the declared value for customs purposes shall be the amount of the invoice in euros.

Invoicing: You expressly consent to the issue of the invoice in electronic format. You may revoke this consent by sending an e-mail to that effect, requesting that the invoice be sent in paper format.

We guarantee that we will deliver products that conform to the contract, i.e. that they conform to the description given and possess the qualities of the product that we have presented to you and we will be liable to you for any lack of conformity that exists at the time of delivery of the product.

In accordance with the provisions of article 120 of the TRLGDCYU, we shall be liable for any lack of conformity of the products that becomes apparent within three years of delivery.

In the event that any product is defective, we will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be free of charge for you.

In the event that the products delivered do not conform to the contract, because they are damaged or defective, you can contact us via the contact form, email or telephone, providing the details of the product(s) purchased, and indicating the defect detected, the date on which the order was placed and the date of delivery, as well as name, surname and email address. We will contact you to tell you how to proceed.

In any case, if the product is found to be defective, we will refund all the costs (including shipping costs), the cost of the return being borne by us.

In the event of lack of conformity, in the event of error, defect or deterioration attributable to us, you may contact us by email or by calling the above telephone number, within two months of becoming aware of the incident, giving us your details, the reference number of the purchase and the anomaly or defect detected.

Failure to comply with this deadline does not imply the loss of the corresponding right to compensation, but you will be liable for any damages caused by the delay in communication (Art. 123.5 TRLGDCYU).

Please note that if you are a resident of the European Union, you have the possibility of using the ODR (Online Dispute Resolution) platform.

This platform allows consumers and traders to submit complaints through an electronic form available in all the languages of the European Union, for all matters related to e-commerce or the provision of online services, in accordance with the provisions of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 and Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution in consumer matters.

What is it and how to exercise the right of withdrawal: You have the right to withdraw from the purchase made within 30 calendar days from the date of delivery of the contracted product, without any justification. Notwithstanding the foregoing, the withdrawal period for the purchase of books will be 14 calendar days from the date of delivery.

To exercise the right of withdrawal, you must notify your decision to withdraw from the purchase through an unequivocal statement (for example, a letter sent by post, or email). You may use, if you wish, the model withdrawal form below, although its use is not mandatory:

Model withdrawal form in accordance with the annex of the Consumers and Customers Act of 2007

To the attention of Grupo Adlibweb, S.L., with registered office at Calle Sol Naciente 2 – 03016 Alicante
Contact e-mail: hello@thepinkloop.com

I/we hereby inform you that I/we withdraw from the contract of sale of the following product(s) _______________ [identify product], whose order was placed on ___/___/20__, and was received on ___/___/20__.

Name and surname(s) of the CLIENT(S): ________________________________

Address of the CUSTOMER(S): ________________________________________

Date of communication of the withdrawal: ___/___/20__

Consequences of withdrawal: If you decide to withdraw from the purchase on time, we will refund all payments you have made on the occasion of the purchase, including delivery charges (with the exception of the additional costs resulting from the choice by you of a delivery method other than the least expensive mode of ordinary delivery that we offer), without undue delay and in any case not later than 14 calendar days from the date on which you inform us of your decision to withdraw. We will proceed to reimburse the amounts paid using the same means of payment that you used for the initial transaction.

We will withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. In case of exercise of the right of withdrawal, you must return or deliver the goods directly to us, without undue delay and in any event not later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period.

You shall bear the direct cost of returning the goods in case of withdrawal. You shall only be liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

Exceptions to the right of withdrawal: Pursuant to the provisions of Article 103 of the TRLGDCYU, the right of withdrawal shall not apply to contracts relating to:

• The provision of services, once the service has been fully executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right of withdrawal.
• The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur can not control and that may occur during the withdrawal period.
• The supply of goods made to the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
• The supply of goods that after delivery and taking into account their nature have been mixed in an inseparable way with other goods.
• The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the control of the entrepreneur.
• Contracts in which the consumer and user has specifically requested the trader to visit him for urgent repair or maintenance operations; if, during such a visit, the trader provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal should apply to such additional services or goods.
• The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
• The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
• Contracts concluded by means of public auctions.
• The supply of accommodation services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
• The supply of digital content that is not provided on a tangible medium when the performance has begun with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses his right of withdrawal.

These terms of use and privacy policy shall be governed by Spanish law.

The parties submit, at its option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of the consumer.

The owner of the domain and the website https://www.thepinkloop.com (hereinafter, the ‘Web’ or the ‘Website’) is Grupo Adlibweb, S.L., Calle Sol Naciente 2 – 03016 Alicante, with C.I.F.: B54185038, duly registered in the Mercantile Register of Alicante (Tomo: 3123, Libro: 0, Folio: 163, Sección: 8, Hoja : A 103093 Inscripción: 1 / Fecha: 19/12/2006.) Hereinafter, the pink loop.

You can contact us directly and effectively by telephone on +34 965 043 158, or by email at hello@thepinkloop.com

By accessing the Website you declare that you are of legal age and have sufficient legal capacity to be bound by these terms, accepting expressly and without exception that access to and use of the Website, its services and content is under your sole and exclusive responsibility.

You undertake at all times to make appropriate use of the resources made available to you through the Website, in accordance with the provisions of these terms, morality, public order, good customs and current legislation, without harming or damaging the owners of the Website or any third party, so you agree not to use the content and/or services offered on the Website to engage in illegal activities, illegal, contrary to good faith or public order; cause damage to the physical and logical systems of the pink loop, our suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

User participation: Some of the pages of the Website may allow you to participate by making comments or generating content. In this case, it is absolutely forbidden to disseminate content or propaganda that is illegal, racist, xenophobic, in support of terrorism, that violates human rights, or that incites hatred, violates the dignity of the person, is libellous or slanderous or against public order or security. We reserve the right to remove any comments and/or content which do not comply with the above or which, in our opinion, are not suitable for publication on the Website.

In any case, we will not be responsible for the opinions expressed by users through forums, chats, blogs or other participation tools that may be created, except as expressly provided by the applicable regulations.

Contracting the products on the Website: The online contracting of the products offered on the Website shall be carried out in accordance with the purchase conditions made available to the user during the purchase process and always before placing the order.

Registration as a customer: On the Web we provide you with the possibility of creating a user account, so that you do not have to fill in the form with all the data every time you go to make a purchase.

The data you provide must be accurate, complete, truthful, up to date and will be processed and treated in compliance with current legislation on personal data protection. We reserve the right to decline any registration request from any user, in the event that such data does not comply with these requirements.

You must be diligent in managing your access codes, and you are also responsible for the choice, loss, theft or unauthorised use of your user name and/or password and for the consequences that may arise from this. We remind you that the access data are personal and non-transferable.

You are obliged to inform us immediately of the loss of your access data (e-mail and/or password), regardless of the cause, and of any danger or breach of your confidentiality, failing which you will be liable for any damage or harm caused by accesses verified through these access data.

The user may unsubscribe at any time as a registered user of the Website by sending an e-mail to hello@thepinkloop.com

We cannot guarantee that there will be no interruptions or errors in access to the Website, although as soon as we become aware of any incident, we will immediately proceed to rectify it, except in the event of causes beyond our control.

Contents of the Website: All content published on the Website, such as images, audio, video, software or text; distinctive signs, logos, colour combinations, structure and design, applications necessary for its operation, access and use, etc. have been created by us or we have the corresponding licence and/or authorisation for their use, which has involved an intellectual effort or an economic outlay, both of which are assumed entirely by us, and we therefore hold the intellectual property rights over them, and the reproduction, distribution, public communication – including making them available – and transformation of all or part of the contents of the Website, in any medium and by any technical means, is expressly prohibited without our prior express authorisation in writing.

It is also forbidden to remove, alter, evade or manipulate any protection device or security system installed on our Website.

Otherwise, we reserve the right to take any legal action that may correspond to us in defence of our legitimate interests.

User-generated content: By accepting these terms of use, you grant us as broad a licence as is legally required for the publication of the contributions you make in the participation tools established on the Website.

It is absolutely forbidden for you to upload, share or make any other type of use of legally protected content to the Website without being duly and legally entitled to do so, both by legislation relating to intellectual property or industrial property.

Links from other websites: Those who intend to link or link from a web page of another Internet portal to any of our web pages, must submit to the following conditions:

• The total or partial reproduction of any of the services or contents of the website, or the establishment of deep-links, IMG or image links or frames with the Website is not permitted without our prior express written authorisation.
• No false, inaccurate or incorrect statement shall be made about our Website, or about the services or contents of the same. Except for those signs that form part of the link, the web page on which the link is established shall not contain any trademark, commercial name, establishment sign, denomination, logo, slogan or other distinctive signs that belong to us, unless we have express authorisation.
• The establishment of the link does not imply the existence of any relationship between us and the owner of the website or portal from which it is made, nor the knowledge and acceptance of the pink loop of the services and content offered on that website or portal.
• We will not be responsible for the content or services made available to the public on the website or portal from which the hyperlink is made, nor for the information and statements contained therein.

Links to other websites: the pink loop Web Site may, on occasion, make available to you links to other websites managed and controlled by third parties, with the sole function of facilitating the search for information, content and services on the Internet, without in any case can be considered that the pink loop markets, directs, controls or owns the content, services, information and statements available on those websites outside this Web Site, information and statements available on those websites outside this Web Site, declining any direct, indirect or subsidiary liability for the content, information, communications, opinions or services hosted on those websites not managed by the pink loop, nor do we guarantee the absence of viruses or other elements in them that may cause alterations in your physical and logical systems, documents or files.

Any breach of these terms of use may be subject to the corresponding judicial or extrajudicial claim, as well as any unauthorised use of the Website, and we may take the appropriate legal action in defence of our legitimate interests.

We reserve the right to deny or withdraw access to the Website, without prior notice, at our own request or at the request of a third party, to those users who do not comply with these terms of use.

We may modify at any time the terms determined here, being duly published as they appear here. The validity of the aforementioned terms of use will depend on their exposure and will be in force until they are modified by others duly published.

These terms of use and privacy policy shall be governed by Spanish law.